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Planning Throughout the year, we meet for regular business reviews to put in place a roadmap to success. These are individualized plans to meet your needs, and customized based on the priorities that are most important to you. These discussions will focus on current and future needs. Together, we create this plan to eliminate any potential problems […]
Over the last couple years, Ransomware, Malware and Remote Desktop Protocol (RDP) have become so commonplace that the verbiage is now part of the lexicon. These threats will not disappear but will continue to evolve. There are measures that can be put in place to stop or at a minimum hinder these types of attacks, […]
In August and September 2013, they gained access to a d. am in New York State obtaining information regarding the operation and status of dam. In February 2014 they hacked into the Sands Casino in Las Vegas stealing customer data and credit card information along with wiping their computer systems. From 2013 through 2017 they […]
While many people assume that an IT help desk slows down over the holidays, many times the ticketing level and number of projects stay steady, or increase, while staffing levels decline. There are many reasons for this increase, businesses need to spend money toward the end of the year for tax purposes, budget is still […]
The perfect email is crafted, you attach the proposal, hit send and then nothing. Panic starts to set in, the proposal is due in an hour, you calm your self down, pick up the phone and call your managed service provider. After 5 rings, you are forced to leave a voicemail. 10 minutes pass, you pick the phone […]
Our belief was that if we could quantify the reasons that propelled the change, we could ensure that we don’t fall prey to these negative behaviors. The results that we found weren’t unexpected, but the lack of diversity in the reasoning behind the change was surprising. Our assumption was that there would be 10-12 common reasons why companies chose to […]
We know our continued success as a customer focused managed service provider depends on it. We consistently challenge ourselves to ensure that these values are followed so they become intertwined into our daily actions. When we judge our actions based on these principles we can determine if we have taken the correct action and are following […]
Plan The first promise is we will Plan out all on-site deployments, on-boarding for managed service clients, procedures, practices and even how we close open tickets. These plans are not static and while we are following standard operating procedures for all events, they are adaptable and allowed to evolve. By pre-planning these events, this allows us to […]
For 3.4 million dollars, what do you get? You get the use of supercapacitors to drive electric power instead of the use of Lithium Ion batteries. Supercapacitors are 3 times lighter and store 3 times the amount of energy in comparison to a lithium ion battery. They also recharge incredibly quick through braking only and […]
