Apple Repair

Apple Repair

Apple is allowing more repair locations globally. These new repair locations will only handle non-warrantied items, this is still a large step for a company that adamantly opposed the Fair Repair Bill of 2017.  Warrantied items will still need to be taken to an actual Apple store location or previously authorized dealer. 

These new repair locations will have to have an Apple certified technician on staff.  This gives the repair locations access to Apples parts, tools, training, service guides, diagnostics testing and additional resources from Apple.  These parts and services will be offered at the same price structure that authorized Apple service providers. 

In 2017, 8 states brought forward a bill that would force OEM’s to give access to repair manuals and diagnostic equipment at a reasonable price.  These could be accessed by small independent repair shops and product owners.  This was pushed to the legislature across the nation by repair shops, farmers and business owners.  The reasoning behind the bill was the owners of electronics, farm equipment and manufacturing equipment have the right to fix their owned equipment themselves or at the repair shop of their choosing.  They believe that forcing equipment owners to only use manufacturers reps and authorized repair shops violates current Anti-Trust laws. Apple and John Deere let the charge of opponents to the bill and all 8 of these bills did not pass.   

With the strong opposition to the differing Fair Repair Acts pushed forward in 2017 across the United States, it was surprising to find Apple allowing more access to their repair manuals, parts and diagnostic equipment.   

Back to School Sales Doldrums

Back to School Sales Doldrums

August is the start of the end of summer.  Many families are trying to sneak in that last trip to the beach, cabin, or mountains to enjoy time together before school starts back up.  College and NFL football is back as training camps begin across the country and Major League Baseball’s division races are warming up.  The heat is still here, but some days you can start to feel just a little crispness in the air. It is the time to finish your summer reading list, check off items on the summer bucket list, finish landscaping projects and back to school shopping.  Sometime in Mid-August, schools start back up, and another school year begins. 

With all these distractions, how do you continue to succeed as a business developer?  Yes, sales are tougher and, in many industries, slow to a standstill during the first 3 weeks of August.  With so many decision makers out of the office or focused elsewhere, how do you keep making steady progress towards your sales goals?   

Continue to prospect.  So many business developers stop emailing, calling or cold calling during the month that you can stand out from the crowd by continuing to be tenacious.  Plain tenacity will only get you so far, it helps to change up your message also.  Add in levity and humor into your pitch but try not to mention how hot out it is.  The last 10 people through the door, salesman, vendors, and customers have already mentioned the heat. While you are making slight changes to your messaging, make in kind changes to your social media campaigns.  Look for summer events, new networking opportunities, charity golf tournaments, coffee meetings and anywhere else that you may meet a prospective customer.  When you are at these events, make sure to meet as many people as you can and steer some of the conversation to work.  

While it is true, the back to school sales doldrums do exist, they are not a reason to sit back and not work for the first 3 weeks of the month.  Get out and find some events, refill your sales funnel, network with a purpose and don’t mention how hot it is! 

What happens when you lose your data? 

What happens when you lose your data? 

What does happen when you lose data? The cost of data loss can be measured in the amount of money that is paid out to recover or attempt to recover lost data.  What cannot be accurately tracked is the cost of lost opportunity that occurs when company personnel are focused on recovery instead of their actual jobs. In 2014 a survey was conducted, the Disaster Recovery Preparedness Benchmark Survey.  This survey tried to define what the true cost and effect of losing parts of our all your data. What they found was very stark and created a measurable.  In the 5 years since this was released companies have begun to see the demonstrated costs of lost data and initiated a comprehensive disaster recovery plan.  

The actual cost of lost data can be astronomical for some.  15.8% of respondents spent at least $50,000 to recover their data and 3.8% spent over $1 million dollars.  This figure only covers the cost to pay outsourced IT. This does not include internal IT staff, or lost revenue. 51% of companies that suffer sever data loss close within 2 years and 70% of small firms go out of business within a year of a large data loss incident. Data lost is more common than most business owners and executives realize.  36.8% of businesses surveyed lost at least one critical business application.   

With this valuable information, what can be done to prevent data loss.  14% of data loss can be attributed to weather and 24% to power failure.  Some of the power failures also fall under weather related causes.  Unless this becomes a disaster level weather occurrence cloud or off-site back ups can mitigate any loss.  The question becomes what is best for your business, continuous, daily, weekly, or a combination depending on how critical the data is. There are differing costs associated with the levels of backup and many of these decisions will be based on this.  

What does happen when you lose your data? If you are properly prepared it takes a simple phone call and recovery can occur almost instantly. If you aren’t, a mad scramble to see what can be done. The outcome more often than not means catastrophe for your business.   

To schedule a visit with HubWise Technology about your backup solutions, call Jason at 402-339-7441 or fill out our contact form.

 

Instant Messaging

Instant Messaging

Instant messaging has been around for decades, since around the 1990s. The first concept was the Internet Relay Chat (IRC) which allowed users to connect to networks with client software to chat with groups in real time. As the late 90’s hit, there are several big corporations looking for a share in the market: ICQ, AIM, MSN, and Yahoo. This has escalated to being used by 3.6 Billion users today.

So why should someone use instant messaging, and why is it beneficial in the workplace? First off, most instant messaging systems come with your current suite of applications like Microsoft Teams or Skype for Business. This means that you shouldn’t have a big bill to pay for you to start using IM applications. Secondly, it allows for group communication as the option for smaller user picked groups allows for projects to be better handled and more efficient. Also, it is great for improving other forms of communication. For instance, if you are on a conference call and you need additional information from a co-worker you can silently message them without leaving the call. Thirdly, it promotes employee engagement. When co-workers have open lines of communication, they are going to be more likely to care about the work they do and the company they work for. It promotes friendlier communication which can result in more productivity and creativity. Lastly, it allows increased productivity from remote users. Whether you are in the office, or elsewhere you can communicate just as effectively. Home users can communicate without having to dial a phone at the hope that the end user is available or has time for a call. It helps speed up work as you do not have to wait to send emails that have to get scanned by filters and firewalls.

Finally, the benefits of instant messaging should be a fundamental function of your business and how you operate as the benefits of increased communication easily outweigh the potential costs you may have.

Android Q

Android Q

Android Q, the latest operating system for Android phones, is right around the corner, coming out in quarter 3 of 2019. Here is what to expect in the transition and how the Android experience will change.

The changes most users will notice immediately are cosmetic. Android is moving to a more minimal feel with the removal of the back, home, and app tray buttons that would typically be found at the bottom of the display. This is being replaced with a variety of gesture support surrounding fundamental tasks on the phone. These will include swiping up to get to the app drawer, swiping right to go back a page, etc. The beautiful thing about Android is, if you miss the buttons, there are launcher apps that can be installed which functionally change aspects of your home screen.

The other large cosmetic change is the implementation of a system wide dark mode. This will allow you to set a black theme with an accent color in any operating system specific context menu. In conjunction with this, there is also a rumored theme overhaul. This would likely mean the ability to change fonts and generally create a more personalized, coherent experience.

Q will also be receiving some new accessibility features. The most exciting is Live Caption. This is a feature that can create closed captioning in real time from any kind of media with spoken words. This functionality works in videos, podcasts, games, or music.

Rounding out the major updates are some security changes. Most apps today will ask permission to use certain services on the phone. From there, yes or no can be selected and you can carry on with the app if a critical service was not declined. What is new in Q is the ability to allow and deny, but also to allow only when the app is in use and active. This will mean less battery consumption for apps that may use GPS or scan for Wi-Fi in the background. It is also a great privacy quality of life change.

Planning for Disaster Recovery

Planning for Disaster Recovery

With the devastating flooding and throughout the Midwest in the early spring and the record number of tornadoes throughout the country this year, Disaster Recovery (DR), has been a frequent discussion of topic for small and medium sized business owners. If my physical building was lost due to a natural disaster, how do I continue to function. Continuation plans and DR need to focus around a company’s data that is stored. If you building was a complete loss along with all of your IT hardware, will you lose all your data also? If you have backed up your data remotely how quickly can you access it? Who and where do you begin when developing a DR plan?

The first stage in developing a disaster recovery plan is to identify what is business critical. To make this identification, all aspects of your business need to be analyzed. What hardware and software are vital to your continued operations? What data is essential for daily operations and what data needs to be stored but may not need to be accessed for daily or immediate business continuity? Once these questions are answered you can begin to formulate the correct disaster recovery plan to ensure your continuation of business.

The second step in disaster recovery is identifying where you will need to store your data. Most IT disaster recovery and data backup has been moved to the cloud. The main benefit, other than cost, is you can access critical data and information from wherever you have designated as your deployment spot for your team. If you have accurately assessed you needs beforehand, once your disaster recovery plan is deployed you should be able to continue your business with minimal downtime.

The third, and maybe most difficult step in IT disaster recovery, is changing your current business practices to meet your plan that has been put in place. You will need to proactively train your team on what data gets backed up where. How often it gets backed up and ensure critical data is being saved to your remote servers instead of locally. If the right plan is put in place and the worst happens business with continue at your current pace with minimal interruption. If you fail to properly plan, the cost of lost data and downtime can be more than many small and medium sized business can recover from.

What’s New in Apple’s iOS 13

What’s New in Apple’s iOS 13

With technology changing daily, companies are competing to be the newest and fastest. Apple has been known for always making great looking products and simple to use software. They have always been forced to find the white line between features and complexity of the devices. As time goes on, it appears Apple is finally playing catch-up, giving us the features Android has had for many years. With iOS 13 Apple will be releasing many features (some unique) that should make everyday life a lot easier. Apple is finally adding dark mode to their devices. This has been a long-awaited feature that android has done for so long I am happy to finally see Apple following suite.

There are some newer features Apple has to offer. First off, it will have the option to silence unknown callers. This option will let you send all unknown callers straight to voicemail automatically, saving you time wasted on spam callers. Next is optimized battery charging. This option is to improve battery performance. Once the setting is enabled your iPhone learns your charging habits and can wait to charge your phone completely until you need it. For example, if you wake up at 7 AM every day, your phone will charge you to about 80% up until 6 AM and will charge the remaining 20% so its at 100 just as you wake up.

Next, they have low data mode. This is very important as carrier companies keep raising prices per GB and pushing us onto even pricier unlimited plans. Lastly, the location settings. With IOS 13 you will have the option to go to each individual app and change the location services and set it to ask every time you open each app.

Windows 1903

Windows 1903

Just in the last couple of weeks, Microsoft released their May 2019 update for Windows 10. With it comes several new features and quality of life adjustments. Here are some things you can expect, new tools to try, and how to get the update for yourself.

After I finished the update to 1903, one of the first things I noticed was the separation of Cortana from the search functionality in Windows. In the past, you could use the search feature to find system files, programs, or even documents stored locally on the machine. The problem was, if you typed your query incorrectly or there was not a result that matched, Cortana would take over. This would result in a Microsoft Edge window opening with a Bing search for whatever you had typed. Cortana functionality still exists as a separate button. This change means more accurate searches, so you can find what you are looking for faster and without interruption from Edge.

A brand-new feature to Windows 10 is windows Sandbox. Sandbox is available to anyone on 1903 who has a licensed copy of Windows 10 Pro or Windows 10 Enterprise. Windows Sandbox is an application that opens a test environment of Windows. Within this program, you can try changes to system files, open files or attachments you are not sure about (though best practice is still to not open this type of content) or test a new application or tool. The beautiful thing about Sandbox is it is quarantined from the rest of your machine. There are no consequences to the rest of your PC from the changes made here. Once the session is over and you close out of the application, all changes are erased forever. It is a great tool for experimenting and can be invaluable when used in the right ways.

Another exciting new tool from the IT administrative side is Windows AutoPilot. AutoPilot is a way to automate the deployment of PCs to end users with out an IT employee having to touch the Machine. I will not go to terribly in depth here, but here is generally how it works. When IT is purchasing a new PC from their hardware vendor, the vendor will send a file with model and serial numbers. This information can be sent up to the AutoPilot management tool. From here, the IT department can customize how new PCs are deployed. They can set up Azure Active Directory Join, disable certain choices from being presented during setup, and determine which apps are deployed. As soon as the end user connects to the internet, all these settings are pushed down, and the result is a fully functioning PC with no additional interaction needed by either party for setup. This is a very robust tool that can save your organization a lot of time and money.

How do you get the update? Of course, it will organically come to you through Windows Update, but the updates are disseminated in waves and can take a while to reach every PC. As a workaround, the Windows Update Assistant tool can be used. This walks through prepping your PC and installing the new update start to finish. This is found directly from Microsoft at: https://go.microsoft.com/fwlink/?LinkID=799445